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Return Policy

RETURN POLICY

Last updated May 06, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at suport@mattosdesigns.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:

Mattos Designs LLC
Attn: Returns
RMA #
1501 Stone Creek Dr
San Jose, CA 95132
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

All Mattos Designs Pixels carry a 2 year warranty from the time of purchase. Warranty is not valid for products that have been modified, cut, spliced or otherwise changed from their original form.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: support@mattosdesigns.com

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