Return Policy

Return & Refund Policy

Last updated: October 28, 2026

IMPORTANT — RETURN AUTHORIZATION REQUIRED: Please email Support@Mattosdesigns.com and obtain a Return Merchandise Authorization (RMA) before shipping an item back or bringing it to our shop. Approved RMA returns are not subject to a restocking fee. Unapproved returns received without an issued RMA, including surprise shipments or walk-in returns, may be subject to a 30% restocking fee if Mattos Designs chooses to accept them. We may also refuse unapproved returns. This fee does not apply to verified defective, damaged, or incorrectly supplied products or where prohibited by law.

30-Day Return Window & Eligibility

For a standard return, contact us within thirty (30) days of the original purchase date to request a Return Merchandise Authorization (RMA). Once authorized, follow the shipping deadline and instructions included with your RMA. Eligible items must be in new, unused, uninstalled, and unaltered condition, with their original packaging, parts, accessories, and labels. Cut, spliced, modified, installed, or used items are not eligible for a standard change-of-mind return.

For preorders or shipments delivered after the standard purchase-based return window, please contact our support team promptly after delivery. Any product-specific terms disclosed at purchase and applicable consumer rights continue to apply.

Items Not Eligible for Standard Returns

Sale or clearance items, items marked final sale, gift cards, and digital/downloadable products are not returnable for a change of mind. Custom-made, cut-to-order, or special-order products identified as nonreturnable before purchase are also excluded from standard returns. These exclusions do not remove rights or remedies required by law for defective, damaged, or incorrectly supplied products.

Requesting a Return

Email Support@Mattosdesigns.com with your order number, the item(s), and the reason for the return. Please wait for an RMA number and return instructions before sending anything. Do not send products directly to a manufacturer or factory.

Unless your RMA specifies a different address, approved returns should be sent to:
Mattos Designs LLC — Returns (include RMA number)
1501 Stone Creek Dr
San Jose, CA 95132
United States

Customers are responsible for prepaid return shipping for standard, non-defective returns. We recommend tracked, insured shipping. Original shipping charges, if any, are nonrefundable unless required by law. If we provide a return label for a standard return, the label cost may be deducted from the refund; we will identify that cost before you use the label.

Unapproved Returns & Refunds

No RMA = no automatic return approval. Items shipped to Mattos Designs or brought to the shop without prior email communication and an issued RMA are considered unapproved returns. Sending an email does not itself authorize a return; our support team must issue an RMA first.

Mattos Designs may refuse any unapproved return and require the sender to arrange collection or pay to have the merchandise shipped back. If we choose to accept and refund an otherwise eligible unapproved return, a 30% restocking fee will be deducted from the returned merchandise purchase price. For example, an unapproved $100 return that we agree to accept may receive a $70 merchandise refund before any applicable tax or shipping adjustments. Approved returns with an RMA do not incur this fee. Nothing in this paragraph limits legal rights for defective, damaged, or incorrectly supplied items.

After receiving and inspecting an authorized return, we will notify you of approval or rejection. Please allow at least seven (7) days after receipt for inspection and refund processing. Approved refunds are issued to the original payment method or as store credit if agreed. Banks and payment providers may take additional time to post funds.

Defective, Damaged, or Incorrect Items

If your product arrived defective, was damaged in transit, or was not what you ordered, email Support@Mattosdesigns.com with your order number and, when available, photos or video showing the issue. We will provide instructions and evaluate the appropriate repair, replacement, exchange, or refund. There is no 30% restocking fee for a verified defect, shipping damage, or our fulfillment error. Any return shipping responsibility will be handled in accordance with applicable law and the relevant warranty or remedy.

Product Warranties

Warranty periods and coverage vary by product. Please refer to the product listing and applicable warranty documentation for the warranty covering your purchase. Alterations such as cutting or splicing that cause damage or interfere with assessment of a claim may affect coverage under the relevant terms. Warranty claims are separate from standard change-of-mind returns and are not subject to the unauthorized-return restocking fee.

Questions & Consumer Rights

Contact Support@Mattosdesigns.com for help with a return, refund, or warranty claim. Nothing in this policy limits any non-waivable rights or remedies under applicable consumer protection or warranty laws.