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FAQs

Product

Mattos Designs warrants all metal goods products for 2 years, but they are designed to last a lifetime. We've had some of our products in use since 2009 without an issue.

All Mattos Designs Pixels carry a 2 year warranty from the time of purchase. Warranty is not valid for products that have been modified, cut, spliced or otherwise changed from their original form. 

Mattos Designs uses industry leading manufacturers to make their Pixels to our exacting specifications. All of our PCBs (Printed Circuit Boards) are separated using PCB routers to assure a clean cut, where other manufacturer's boards are manually snapped apart. The forces applied when separating PCBs in this manner have a tendency to weaken solder joints or break capacitors, which will result in a bad pixel. Additionally, we employ trained individuals who regularly visit our manufactures to perform spot inspections to assure that they are using our approved Fire Resistant Epoxy, routed circuit boards, and follow our exacting standards of production.

Yes, we do! Mattos Designs was built on a family history of designing and fabricating metal goods and machinery for many major companies. There are a few items, primarily our 3D printed goods, that we carry that were designed by others to our specifications.

Answer Coming Soon

Unfortunately, we have become a victim of our own success, and can no longer offer custom products.

We do have the ability to do custom toppers on a case by case basis. Send us and email to inquire.

Yes! These panels can be installed vertically or horizontally, and multiple panels can be used together to create the Matrix of your dreams.

This is something our customers have been wanting for years, and we are pleased to say that we now have the III-Lok Gel Lok Connectors!

The Sasquatch kit is designed for use with a 2"x2"x .120" or thicker wall square tubular pole.

While previously we would suggest you source that locally from a steel and pipe supply warehouse, we are pleased to now offer the Modular Pole System, which allows you to easily put together multiple segments to build a MegaTree from 11'-27'6", and breaks down into 5'6" segments for easy storage.

Since we've released the Modular Pole System, mounting the hand crank couldn't be easier. The hand crank is designed to bolt directly to the existing holes connecting your first and second modular pole sections together.

Hoop sizes are measured by their Diameter.

The MagMounts have been tested to hold over 45lbs.

We have no plans at this time to offer any other sizes. However, with the new Sasquatch Mount you can fabricate your own SpiralMegaTree mounted to the Sasquatch MegaTree system.

The Sasquatch Sliding Topper is designed to work with all MegaTree mounting strips. For our Pre-Pushed MegaTree Strips we proudly use mounting strips from Boscoyo.

Absolutely.

Shipping

Yes, we proudly ship all over the world. Shipping costs will apply, and will be added at checkout. You will receive an email with your tracking number when your order has shipped.

We know you are excited to receive your order, and strive to get them into your hands as quickly as possible. Orders are usually processed within 5-10 business days before shipping. During the busy season (as we approach the holidays) processing times may increase. For orders in the Continental U.S., it usually takes 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days, depending on location and current import rules. Delivery details will be provided in your confirmation email.

We use UPS, DHL and local courier partners, as well as our new LTL-Freight partner for larger and bulkier orders.

Orders

Tracking your order is simple and easy to do. We will send you an email letting you know once your order has shipped. You can log into your account and find all your order information. Click on “My Orders” and click on “View Details” and you can click on “Track” to find out where your package is.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us at Suport@MattosDesigns.com within 30 days of receiving product. and we’ll take you through the process. We recommend you inspect your order upon arrival. Return shipping is the customers responsibility.

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