Shipping Info

Shipping & Pickup

Mattos Designs ships from our U.S. inventory and, for certain products, directly from our trusted suppliers and fulfillment partners. Check the product page and checkout for the shipping terms applicable to your order.

In-Stock Products

Products marked in stock and ready to ship are available for purchase. We work to ship promptly, but processing and delivery times vary by item, order volume, shipping destination and carrier. Once your order ships, tracking is provided when available. Expedited services are not included in offers for free standard shipping.

Free Shipping & Freight

Where free U.S. shipping is advertised, it applies to eligible standard shipping, typically UPS Ground, unless the product page or checkout says otherwise. Expedited shipping is not included. Oversized products, freight shipments, international orders and factory-direct items may have different shipping methods, fees or terms; any applicable checkout charges are displayed before payment.

Preorders & Special Orders

Preorder, made-to-order and special-order items follow the estimated timelines disclosed on their product pages or order confirmations. These timelines are different from in-stock processing times. We do not promise an exact delivery date unless expressly agreed in writing.

Local Pickup

Pickup in San Jose, California must be arranged in advance. Please contact us before visiting so we can confirm the item is available at the pickup location; some products ship from another warehouse or supplier.

Damaged or Missing Shipments

If a delivery arrives damaged or appears incomplete, save the packaging and contact Support@MattosDesigns.com with your order number and photos of the package and contents. We will help investigate with the carrier and determine next steps.

International Orders

International delivery availability and charges vary by destination and product. Taxes, duties, import fees and customs handling charges may apply, depending on the shipping arrangement disclosed at checkout. We cannot understate shipment values on customs documents.

Returns

Returns require advance approval and an issued RMA. Please review our Return & Refund Policy before sending anything back or bringing items to our shop. Approved RMA returns are not subject to the unauthorized-return restocking fee. Unapproved returns may be refused or, if accepted, subject to a 30% restocking fee, subject to the full policy and applicable law.

Questions? Contact Support@MattosDesigns.com.